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Conquering Conflict

Brenda Hiatt, MA

This book will help the learner understand the effects of conflict, common causes of conflict, methods of identifying underlying causes, and techniques for successfully resolving conflict. You will gain insight about your own reactions to conflict and the impact these actions and reactions have on others.

• What is Conflict?

• Conflict and You

• Causes of Conflict

• Resolving Conflict

• Outcomes of Conflict Resolution

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POWW! Stop Fighting and Start Talking For Managers

Orlando E. Blake, CPT, PhD

Conflict is a fact. However, conflicts can be managed and resolutions are possible, if you know how to start talking and stop fighting. Essentially, conflicts are recognized, expressed, and managed through communication that includes messages, tactics, strategies, and patterns.

This book gives you researched techniques proven to move intractable toward mutually acceptable resolutions. Intractable conflicts cannot be resolved with great leaps. They require small steps and time for people to talk to each other.

POWW! Start Talking & Stop Fighting for mangers includes:

• The three ways to communicate to create turning points in conflict situations

• The SIMPLE approach to uncover needs and interests

• Cases that will help you learn how to apply what you learn

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Managing Diversity and Inclusion in the Global Workplace

By Pamela Paul, Ph.D.

Today's workplace is becoming increasingly more globally diverse. Employees routinely work across many dimensions of difference. Some of these are usually readily observable like race, gender, language, and generation. Others such as culture, religion, sexual orientation, nationality, native language, educational level, and parental status are less visible or invisible. In addition in many workplaces employees work with colleagues, clients, and customers located in different time zones and regions of the world. In the globally diverse workplace, cultural competence - the ability to interact effectively across differences - is critical to each employee’s effectiveness and ultimately to the success of the business.

This book focuses on the basics by providing practical information and tools for managers, human resources staff, and direct contributors to use to develop and enhance their cultural competence, thereby helping them to increase their effectiveness in the diverse and inclusive workplace.

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