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Building a Culture of Performance Management

Terry Fitzwater, MS

This book is a guide to effective performance enhancement techniques. It is full of ideas to assist you in becoming "the employer of choice." The concepts presented will challenge the learner to think differently about work.

• Culture Development: The Foundation for Building Success

• Communications: A Key to Understand and to Be Understood

• Development: Maximizing Performance Expectations

• Performance Feedback: Aligning Employee

• Commitment: Build It and They Will Come

• Recognition: the Use of Recognition to Increase Performance

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Performance Management for Results: Creating Self-Managers

Emily Sterrett, PhD

Workers have some degree of choice about whether they will perform their jobs in a committed and professional way…or whether they will do just enough to keep from getting fired. As a leader your responsibility is to bring out the commitment in each employee—motivate high performance to achieve outstanding results. Leaders have the power to shape and influence those they lead.

This book will give suggestions for helping leaders achieve results throughout the employee’s life cycle with the organization, from initial hiring through feedback, formal appraisal, and throughout the employee’s tenure.

If you read this book and take the actions recommended, you will promote more desirable performance. You will build a department and an organization where people are engaged in their jobs and give a full commitment to their work, thus producing the results you seek.

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Discussing Performance Appraisals

By Michelle Lavoie, MA

Many supervisors find the performance appraisal discussion to be one of the most disconcerting and difficult aspects of managing people. While writing a performance appraisal is difficult, speaking those words aloud while facing an employee can be challenging and anxiety-ridden for both parties.

In this book, we’ll focus on how to deliver employee performance appraisals using a "Prepare, Schedule, Discuss" model. We’ll review how to prepare yourself and your employee for the discussion; how to customize scheduling of the discussion to minimize stress and anxiety; how to manage the appraisal conversation; and how to move toward and achieve agreement on your observations and plans for employee improvement or enhancement.

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Writing Powerful Performance Appraisals

Michelle Lavoie, MA

Whether you are a new or experienced supervisor (the word “supervisor” applies to anyone who manages people and is responsible for evaluating their performance), you’re likely to experience a mixture of fear and dread when it's time to write performance appraisals.

It’s important to know that not only supervisors are anxious about performance appraisals. There is a whole other population who experience their own unique set of fears; the employees.

The supervisors’ and employees’ fear and anxiety about the performance appraisal process add to the normal stress that we all feel when giving or receiving feedback. These fears are pervasive and cast a negative light on a process that is intended to be both constructive and motivational. This book will help you to understand why we deliver performance appraisals, and will help you to write performance appraisals that drive an inclusive conversation with your employees.

If you complete this book and apply this one skill, you will easily recoup your investment and differentiate yourself from the majority of supervisors who develop and deliver the expected performance appraisal. Not only will your employees’ performance improve, your department’s performance will be positively impacted and you will build and maintain relationships with your employees that virtually guarantee their loyalty and ongoing commitment.

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How Are Your Employees Performing?
Employee Performance Appraisals - Book One

John Turner, Ph.D.

Why do supervisors dislike giving employee performance appraisals so much? The answer lies in the understanding of what an effective employee performance appraisal program consists of:

• Employee performance appraisal program overview.
• Developing the employee performance appraisal measurement criteria.
• Establishing the employee performance appraisal process procedures.
• Conducting the employee performance appraisal meeting.

This resource provides the framework and roadmap to develop an employee performance appraisal program or to review a current program. A self-assessment worksheet and a performance improvement plan agreement are included. A sample employee performance appraisal policy is also part of this resource.

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How Are Your Employees Performing? Employee Performance Appraisals - Book 2

John Turner Ph.D.

This book builds upon the framework and roadmap introduced in How Are Your Employees Performing? Employee Performance Appraisals: Book One. Book Two provides additional guidelines and resources you can use to ensure your program is successful. Topics covered include the following:

• Employee performance appraisal program's legal considerations.

• Common mistakes to avoid and/or correct.

• Communication tips to make the performance appraisal meeting productive.

• The benefits of an annual employee performance appraisal audit.

• Applying lessons learned.

• Employee performance appraisal forms and instructions.

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