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Are You Really Listening?

Dave Lewis, BA

Surveys consistently show that listening is the most used but least taught of the basic communication skills. Skillful listening is the basis for higher productivity and personal compatibility in the work place. Poor listening habits, on the other hand, often result in lower productivity and limited personal growth and development.

Since academia has largely avoided teaching this critical skill, the responsibility for doing so rests in large measure on the individual.

Hearing words without attempting to process them mentally is called passive listening. Mentally massaging the words with an eye to giving an appropriate critical or empathetic response is called active listening, and that’s what well be about.

This book defines the role of active listening and provides you viable techniques for providing meaningful feedback and developing empathetic and active listening skills.

In this book you will

• Evaluate your capabilities now as an active listener.

• Recognize the difference between passive and active listening.

• Give effective feedback that “proves” you’ve listened.

• Use feedback as an effective memory tool.

• Demonstrate how content/emotion feedback creates empathetic listening.

• Develop productive questioning techniques.

• Recognize non-verbal messages: gesture, tone, voice inflection.

• Recognize the role of semantics in effective communication.

• Identify and evaluate propaganda techniques.

• Test your skills as an active listener.

• Improve your ability to make judgments based on proper inferences.

• Enhance your reputation as a “good communicator.”

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Email Etiquette: Lessons From a High Tech Yogini

Michelle Lavoie, MA

You will learn how to apply the yogic principles of: Mindfulness, Others as One, Integrity, and Simplicity to business email. The material presents a quick, but important review of business writing basics; spelling, grammar, and voice. The book addresses communicating with people of different styles and cultures; interpreting non-verbal communication; message composition using active voice,; and a chance to test your knowledge that will help you identify strategies to increase the effectiveness of your email writing.

• Writing First
• Know Your Audience
• Emotional Integrity
• Composing Your Message
• Conclusions

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The PowerPoint© Diet: No Exercise Required

Michelle Lavoie, MA

PowerPoint has become a staple in global business presentations. Unfortunately, many presenters rely solely on PowerPoint to deliver their message detracting from their ability to compel their audience to action or to make a strategic business proposition.

This book focuses on the effective use of PowerPoint as one tool to support your presentations. Using the yogic principles of balance, focus and mindfulness, you will learn simple strategies to immediately improve the quality and effectiveness of your presentations.

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Communication Skills for the Healthcare Professional

Wanda Ritter, CPT

The healthcare environment has changed dramatically over the last few years. New technology, heightened public expectations, changing government regulations, and an increasingly diverse workforce are all challenges to the healthcare professional. The healthcare industry is a high-risk work environment and professionals within that environment must have exceptional communication skills. Healthcare professionals who want to learn how to build relationships through effective communication skills will find this timely book an excellent resource.

Who will benefit from this resource?

• Employees who address patient complaints

• Managers who want to communicate effectively with employees, doctors, patients, and executive management

• Managers interested in addressing performance issues quickly and effectively without making matters worse

• Those who want to build stronger teams through effective and respectful communication

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Assertiveness: An essential skill for life and work

Laura Davis

Assertiveness is a skill essential to a high quality of life at work or at home. While often categorized as a “personality trait,” assertiveness isn’t something that necessarily comes naturally but is, instead, something that can be learned. Along with the obvious benefit of improved communication, learning to be assertive can induce a whole host of positive outcomes including:

• Feeling more in control of your life.

• Gaining respect for yourself and from others.

• Knowing appropriate ways to say “No.”

• Discovering ways to give and receive compliments and criticism.

This resource provides models to help you understand the differences between aggressive and passive behavior along with time-tested techniques to facilitate assertive behavior and communication.

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Delivering a Powerful Presentation: Business Lessons from a High Tech Yogini

Michelle Lavoie, MS

Are you like millions of others across the world whose knees shake when asked to make a presentation? This book will help you to effectively prepare for and deliver a presentation that is sure to win you recognition and acclaim.

By applying the yogic principles of preparation, practice and feedback, you will learn to prepare and deliver presentations in a variety of settings and formats.

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Collaborative Listening

Lisa Hughes

How many moments of your life do you spend communicating with people: one-on-one or in committees, project teams, boards, commissions, councils, task teams, and other work groups? What would it mean to you if you could make those moments more efficient, more enjoyable, and more effective?

Collaborative Listening is designed to develop your ability to focus your work with others to achieve common goals, to get feedback, to cooperate through conflict, to identify common interests, to define problems, to seek and to implement solutions for mutual benefit and enhanced productivity.

This book is for work groups, teams, team leaders, managers, facilitators, trainers and consultants--anyone who works with people and needs to

1. listen to people and/or
2. to teach and encourage people to listen to each other.

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